Realizacja · Medicine / rehabilitation
Seaside rehabilitation booked by all of Europe
We turned a traditional rehabilitation resort in a pine forest into a booking platform running 24/7 in 6 languages. The "Polana" AI assistant answers instantly, and a booking takes under 2 minutes — without a single phone call.
turnusy.lesnapolana24.pl →
The problem
How do you turn a traditional rehabilitation resort into a platform serving patients from across Europe — 24/7, in multiple languages? A patient with a night-time question waits until 8 a.m. for a phone call. A patient from Germany sees the price in złoty and reaches for a calculator. The reception desk manages everything by hand. Every such step is a potentially lost customer.
The DTL solution
A resort that books itself
- ThinkCMS instead of WordPress — the site loads in under 1 second (was 4–8 s)
- Online booking like a store: 4 steps, under 2 minutes, payment by BLIK / P24 / card / Apple Pay
- 7 types of treatment stays (neurology, orthopaedics, senior, post-COVID, wellness) with real-time availability
- Dynamic promotions: Early Bird and "last places" — guaranteed cash up front and zero empty beds
The "Polana" AI assistant
A reception desk that never sleeps
- Built on FlashAI with dynamic context — it knows every current treatment stay and its price
- It knows about Early Bird discounts and the last available places — answering in real time
- It talks in the patient's language and guides them step by step all the way to a booking
Travel Planner — Scandinavia Express
An edge the competition lacks
- Automatic detection of the patient's country → personalised transport suggestions
- For Sweden, Denmark and Norway the system recommends the ferry from Świnoujście instead of a flight
- Cost calculation: ferry + car vs flight + taxi
- Routes Ystad / Trelleborg / Copenhagen → Świnoujście (6–10 h), and from there only 40 km to the resort
Rehabilitation is not just treatment — it is building bridges between patients from across Europe and Polish healthcare. Every step of the patient's thinking is a potentially lost lead, so we show the price right away in their currency and respond at any hour.
Najczęstsze pytania
How long does it take to book a treatment stay at Leśna Polana?
From choosing a treatment stay to confirmation — under 2 minutes: you pick a stay in the calendar, enter a discount code (if you have one), provide your details and pay. The system supports BLIK, Przelewy24, cards and Apple Pay; for logged-in patients the details fill in automatically.
Does the "Polana" assistant really answer in my language?
Yes. The assistant supports 6 languages natively: Polish, English, German, Swedish, Danish and Norwegian. The system automatically detects the patient's country and replies in their language in under 3 seconds.
How do I reach the resort from Scandinavia?
For patients from Sweden, Denmark and Norway the Travel Planner automatically suggests the ferry (6–10 hours from Świnoujście) instead of a flight and calculates the cost of the ferry with a car versus a flight with a taxi. Świnoujście is the gateway from Northern Europe — only 40 km to the resort.
Got a resort, hotel or clinic to "unstick" from the phone?
We'll show you how to turn a manual reception desk into a 24/7 booking platform with an AI assistant — just as we did for Leśna Polana.
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