Realizacja · Food service / catering
SmakTime — an order in 58 seconds instead of 30 minutes on the phone
The Polish catering industry loses out on phone orders, manual invoicing and a lack of personalisation. We built a SaaS platform that changes not only how people order, but how they think about catering: 29 dishes, an order in 58 seconds, zero mistakes.
smaktime.pl →
The problem
The customer calls, waits, repeats themselves — and mistakes happen. The company jots orders on a notepad by the phone and loses every third order because the line is busy. In the Easter season the chaos doubles, and every missed call is lost revenue.
The DTL solution
An order that places itself
- The customer orders 29 Easter dishes in 58 seconds, not in 30 minutes on the phone
- Every order is validated automatically — zero mistakes and zero "we're out of that"
- Order and delivery windows managed by the system, not on a notepad by the phone
- Orders flow 24/7 — no more leads lost to a busy line
Accessibility = a bigger market
Food for everyone (WCAG AA)
- Full keyboard navigation: Enter, Tab, Esc — order without a mouse
- Semantic HTML with ARIA — the screen reader guides you like a waiter
- 14 EU allergens marked with an icon and text — double the information for everyone
- High contrast (WCAG AA) and 100% of features available from the keyboard
B2B that runs itself
HoReCa in a click
- A business customer is automatically given their own price — a cascade: individual → volume → wholesale → retail
- 3 customer tiers (Standard / Premium / VIP) with growing privileges
- Recurring orders — set up a weekly delivery once and the system repeats it
- Automatic VAT invoices (KSeF-ready) — zero manual invoicing
We don't sell food — we give families back the time they normally spend on planning, and we let the sales rep build relationships instead of crunching prices.
Najczęstsze pytania
Is SmakTime just a website for ordering food?
No. It is a SaaS platform with dozens of data models: a taste quiz, an AI assistant, orders, payments, delivery, dish ratings. The full customer lifecycle in one system, ready to scale to any food vertical.
How does the platform handle orders from the bot, the site and campaigns at once?
A single source of truth: the FlashAI API is a two-way bridge — the bot not only reads data but also writes orders. The CMS, the bot and campaigns all use the same data, and the owner's dashboard sees every channel in one view, with no silos.
Which languages and currencies does SmakTime support?
6 languages (including Arabic with RTL support) and 7 currencies with NBP exchange rates updated every hour. A customer who can order in their own language and currency orders more willingly and more often.
Do you run a catering business, a bakery or HoReCa?
We'll show you how to move orders off the phone and into a system that never loses leads and issues invoices on its own.
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